As the Coronavirus (also known as COVID-19) outbreak develops we want to assure you that the health, safety and well-being of our clients and staff is an absolute priority for us.
On a daily basis the government is issuing and updating information on how the spread of Coronavirus can be contained and delayed.
First and foremost please follow the government’s advice which is always up to date and can be found on www.nhs.uk. Advice is also provided through a government media campaign so listen out for any new developments.
As a service provider we need to make some changes to the way we do things. These changes will, understandably, bring some limitations to normal service delivery but are designed to ensure that we keep you and your home safe and that we are there when you need us. They are designed in accordance with government advice, particularly in relation to limiting social contact, as we all try to do our bit to help manage the Coronavirus outbreak.
The following questions and answers are designed to tell you about what’s been put in place and what you can expect during this difficult time. I must reiterate however that this is our approach at this current time, things are changing constantly in response to government advice and our staff resource levels, so you are advised to also check our website for the most up to date information.
Will your offices still be open?
Our offices are now closed with our teams working remotely from home. We are still available to answer any enquiries and questions that you may have. If you looking to contact our Grey Street Office, please call us on 07538 557842, and for our Property Management you can email the addresses below.
What if I can’t get through on the telephone ?
Depending on demand our lines can get busy, if you can’t get through either leave a message for a call back or send an e-mail to email@example.com for our Property Management Team or firstname.lastname@example.org / email@example.com and include your name, property address you are calling about, nature of the enquiry and a contact telephone number.
What will happen with property repairs?
We are focussed on maintaining this service for emergency repairs and we are working with our contractors to ensure that all parties remain safe during this time, but that emergency repairs are completed to the best of our ability. If you have a repair (emergency/non-emergency), please report it in the same way as normal.
How do I pay my Rent ?
You can still pay this in the normal way, online transfer, or by Direct Debit. Telephone payments will no longer be possible with our Offices closed. Please email firstname.lastname@example.org if this is your usual way of paying your rent.
At this point no-one can fully predict how Coronavirus will develop, therefore we’ll review the situation on a daily basis and make adjustments to manage this and restore business as usual when its right to do so.
We’ll update our website with any further changes and let you know personally if there is anything fundamental we need to tell you about.
The outbreak of Coronavirus is a very concerning situation and we are facing difficult times, rest assured we are, and will continue to do as much as we can to support our tenants, customers and local communities.
We thank you for your patience and cooperation whilst we work through these difficult times and hope you take care and stay well.
We will keep you updated with information through our website – please keep checking here and the NHS website.