At Living Spaces, we know that property can be stressful – but it doesn’t have to be. As the sales, lettings and management arm of Kingston Property Services Limited, we’ve been looking after properties and estates for over 20 years, offering honesty, transparency, professionalism and knowledge.
From helping first-time buyers, to taking care of more than 400 private landlords’ properties, our customers are our top priority. By listening to your wants and needs, we turn a time-consuming process into something much easier – because we know how much your home means.
We strive to maintain high standards of operation, and are members of numerous industry bodies, such as Safeagent and Guild of Professional Estate Agents – the UK’s most prestigious network of independent estate agents.
As part of our parent company, Bernicia, we believe the good things we do have the power to radiate outwards. That’s why profits we make go towards Bernicia’s work to help communities in the North East.
Our aim is to help transform our region by investing in people, changing one life at a time and enhancing communities. For this reason, The Bernicia Foundation was created, providing a £1m boost to projects and initiatives that deliver lasting benefits to communities and help young people to fulfil their potential.
With 18 years’ industry experience and over 10 years at Living Spaces, Vikki oversees the business. Knowing the company inside out, she has a wealth of knowledge when it comes to our customers, properties and the ever-changing market.
Kathryn has nearly 10 years experience in the industry and leads our Sales and Lettings teams at our Grey Street office. With several years of valuing expertise in busy city environments, Kathryn’s know-how is essential when selling or letting your home.
Hannah has been an invaluable member of our Sales team since joining in 2018. As our Sales specialist, Hannah visits all our properties with prospective buyers and works with our sellers to help meet their needs and get them moving.
Erin joined the Property Industry in Summer 2021 and brings a personal approach to each interaction with our clients. Having completed a Law Degree and worked in customer focused roles throughout her time at University, Erin is out and about the City Centre, meeting prospective tenants and visiting properties.
Jacob was new to the industry when he joined Living Spaces. His previous employment helped develop personable customer service skills that he has successfully transferred into estate agency. Jacob visits properties and carries out viewings with prospective tenants.
Kate joined Living Spaces from the finance sector. With many years of experience in customer service and administration, she is an asset to our Grey Street team. She is responsible for drawing up tenancy agreements and legal paperwork, conducting the referencing and check-in process.
With over 30 years experience, Diane has vast knowledge of the property and lettings industry. Diane is responsible for overseeing our Property Management team and managing our large portfolio of privately-rented properties.
David joined our Property Management team from our Sales department. With a diverse range of expertise and skills, he looks after our customers’ needs by carrying out inspections and inventories in our properties.
Mark has over 7 years experience in commercial and facilities management. He spends his time visiting properties, dealing with inventories, meeting tenants and landlords, and inspecting our properties to make sure they’re at the highest standard possible.
Kath joined us from the education sector but has previous experience in the property industry. She is responsible for carrying out scheduled property inspections and completing reports for landlords and tenants.
Jo joined us over 11 years ago and has worked in our Property Management and Sales and Lettings teams. She’s brought vast knowledge to Living Spaces and continues to build great relationships with our customers who she’s known for years.
Tracey assists our Property Managers and Inspectors with office administration and liaising with contractors to arrange repairs. She has excellent communication skills following years of working in customer facing roles.
St Ann’s Quay is managed by owner Directors who are motivated to keep St Ann’s Quay a prestigious development. Issues such as anti-social behaviour can often arise in multi-occupancy buildings. A number of years ago, the Directors were facing frequent problems, particularly associated with tenants in rented apartments. Many landlords are not based in the local area and use letting agents to manage properties. To help combat these common anti-social issues, the Directors introduced a Letting Agent Charter and considered a wide range of letting agents who would proactively seek to align themselves with the Directors aims and vision of the building. Due to their professional attitude and business approach, the Directors selected Living Spaces as a preferred agent at St Ann’s Quay. It’s been a pleasure working with the team who are incredibly active at St Ann’s Quay and have been excellent and highly professional to work with. Thank you for all your help in ensuring the terms of our leases have been respected and in your helpful and flexible approach to running your business.
Living Spaces have proved over the years to be fantastic to work with, after experiencing a number of various letting agents looking after flats in the building, the directors took the decision to recommend Living Spaces to other leaseholders as our approved agents! We have found they always place a high standard of residents in the building and have a great general understanding of the requirements and difficulties experienced in the block on occasions. Living Spaces have a desire to assist and work with the directors and leaseholders with issues and have a great professionalism which is welcomed by residents and leaseholders alike. Any issues that have arisen in the past have been dealt with promptly and we also work very well together on maintenance issues with the property management team. We would not hesitate to recommend Living Spaces to act for other developments.
Living Spaces made moving in very quick and straightforward. Any queries were sorted straight away and were completely settled within a couple of days. Very friendly, helpful and professional
Amazing staff, who were incredibly helpful and not pushy at all. Made moving into my first apartment incredibly easy. A huge thank you to the staff, we really appreciate it!
I have always been extremely pleased with Living Spaces who I have now used as my letting agents for 14 years . As an absentee landlord I know that I can totally rely on them to deal with all problems as they arrive. I rarely have more than a day or two between lets.
I can heartily recommend them.
Really friendly service, very efficient from setting up viewings to the signing of contracts. Would highly recommend their services to friends and family
We signed for our new flat on the Quayside. Living Spaces were very helpful and not too pushy when it came to deciding.
The company made moving into our first place together quick and easy, and the staff we dealt with were all super friendly! Thank you
Dear Vikki, Karen and all the team at Living Spaces,
Just wanted to say thank you for all your help.
We haven’t formally thanked you all for your help over the years with letting our flats, and more recently the sale of them.
You all do a great job at Living Spaces, and we really appreciate it.
Naomi & Raj
I have been so impressed with the way Living Spaces has dealt with the letting of my flat. The service has been brilliant and the results nothing short of amazing. Since purchasing the flat from your sales branch the flat has NEVER been empty with you finding me perfect tenants within days of the previous ones leaving. I am always kept informed of any developments and would recommend anyone looking to let their property in the area to go to Living Spaces first!
Many thanks to Vikki and the team for handling my recent property sale in such a professional and timely manner. I have received consistently excellent service from you guys in all my property transactions covering a number of purchases, sales and numerous lettings on my portfolio over many years. The professionalism and friendliness of the team is very much appreciated and I look forward to many more successful transactions in the coming years.
I have been very happy with the helpfulness and flexibility offered by Living Spaces. I don’t have any improvement suggestion to make – apart from perhaps that I would prefer to get my statement emailed to me as opposed to by post.
Just wanted to thank you for going to so much trouble to arrange last minute viewings for us after the internal viewing of All Hallows was cancelled due to unforeseen circumstances outwith your control. Yourself and the young man who took us round to view the alternative properties could not have been more helpful. After a very early start and long journey from Scotland you both made every effort possible to deliver an exceptional service in a friendly and efficient manner. Although none of the viewed properties on this occasion were suitable for our son, he will certainly use your agency again for any further accommodation searches. Thank you once again.
Livingspaces are the most proactive agents I have ever used during my many years as a landlord. They work tirelessly to find suitable new tenants and generally manage to keep the void periods to a minimum. The staff are friendly and polite and their central city centre location means that they are well placed to attract passing customers, especially those new to Newcastle. I would highly recommend them.
I asked Living Spaces to advertise my city centre apartment for sale in April 2014. Three days later I had an offer and around six further viewings arranged. The sale was completed in early August. It took longer than anticipated but that was due to some complications at the buyers end. Unfortunately I was out of the country for 3 weeks in June when the complications came to light. Vikki Higginbottom at Living Spaces was absolutely wonderful throughout the sale. She handled all of the issues for me and kept me informed on a weekly basis. She also regularly chased up the solicitors on both sides. I would certainly recommend Living Spaces and particularly Vikki who took a lot of the stress away and kept me sane Thank you!
I have been really happy with the excellent service offered by Living Spaces. Their customer service has been exemplary. I had a query on a management issue relating to my property and Living Spaces had no hesitation in helping me resolve the query even though it was outside their normal remit. I would certainly recommend living Spaces as a letting agent.